A Trusted Brand of Quality Sushi Dinnerware
CUSTOMER SERVICE


Thank you for shopping at My Sushi Set, your shopping destination for sushi
sets and sushi plates.

Our Mission Statement

My Sushi Set is committed to bring you fun and safe shopping experience.  We
want to make sure that you are happy with your purchase.  As part of this
commitment, we provide a safe and secure shopping cart.  Your credit card and
personal information will be processed with the
advanced 128 bit data
encryption technology
.  









Free Greeting Card for All Gift Orders
A gift receipt and a Free Greeting Card will be included with all gift orders.  If
you are sending your order to someone other than yourself, the order will be
shipped with a
gift receipt and a greeting card (FREE).
With our free greeting card, we send your message to the recipient in your
name. We will print the text on the greeting card and enclose it with your order.
No invoice will be sent to the recipient.


Shipping

Most standard orders ship the same day or within 1 to 2 business days and take
between
3 to 7 business days to reach the destination.

FedEx Standard Overnight and FedEx 2 Days (weekend excluded) are also
available for express delivery.
All express orders must be received before 12:00 noon PST.

All orders to AK and HI will be shipped via US Postal Service (no express
delivery available).


International Orders

Please choose "International" for shipping method if the destination is a
country other than United States.  
Ground shipping and express deliveries
are for domestic destinations only
.
If your country is not found in the country list at the time of checkout, please
contact us at
support@mysushiset.com for a custom international shipping
quote.
All international orders will be shipped via US Postal Service.  The package
usually takes 7 to 14 business days to reach the destination.


Order Status

You can track your order any time by simply clicking the link included in the
shipping confirmation you will receive from us

Back Order Policy

In the event the items need to be back ordered, we will notify you. You will have
the option to wait, change, or cancel the order. There is no restocking fee for
cancelled orders.


Return Policy

Returns are gladly accepted.  Customer satisfaction is our number one priority.
If you need to return a merchandise, contact us within 15 days after the delivery.

Please make sure you contact us first at
returns@mysushiset.com.  Do not
send back the merchandise before we issue a return code.  The item arrived
damaged must be kept in the same package with the packing material.  This
also applies to the returns with any other reasons.

When requesting a return, please provide the following information:

Your Name
Order Number
Address
City
State
Zip Code
Phone Number
E-mail
Reason for Requesting a Return


Please contact us if you have any questions.

My Sushi Set
1780 S.W. Wellington Avenue
Portland, OR 97225 USA
1-888-520-8701
contact@mysushiset.com

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